Subscription FAQs

Here are the answers to the questions parents ask us most about subscriptions. Can't find yours? Email us at hello@themilkybox.com or message us on live chat, Monday to Friday, 8 am–5 pm CST.

Jump to: Why subscribe? · Setting up a subscription · Managing your subscription · Canceling your subscription · Orders, cancellations and returns · Good to know

Why Subscribe? 💚

What are the benefits of a subscription?

🗓️ One less thing to think about

Your formula arrives on your schedule, so you never have to worry about running low.

💰 You save on every order

Subscribers save 5% on every order.

⭐ Subscribers come first

We keep extra stock aside for subscribers and ship subscription orders first.

How much does shipping cost on a subscription?

The same as any other order: Standard shipping is always free and Express shipping is always $19.95.

Setting Up a Subscription 🍼

How do I set up a subscription?

1. Choose your formula

Open the product page of the formula you want, for example HiPP® Dutch Stage 1.

2. Select Subscribe & Save

Pick how many units you want and how often you'd like them delivered: every month or every 2 months.

3. Add to cart and check out

Your cart shows the delivery interval with the product (for example, "Every 2 months"). Complete checkout, and your subscription is active.

That's it. You can add as many products as you like, each with its own delivery interval, and change everything later in your account.

Can I subscribe to Sprout Organic®?

Not yet. Sprout Organic® is available as a one-time purchase for now, so you won't see the Subscribe & Save option on Sprout products. You can still order it any time. Sprout ships from Australia, never from or through the EU, so if you order it alongside a subscription formula, they arrive as separate parcels with separate tracking numbers.

Managing Your Subscription ⚙️

How do I log in to manage my subscription?

Log in to your account. If you haven't created one yet, create it with the same email address you used for your subscription, and all your orders and subscriptions will appear automatically.

What can I change in my account?

Go to My Account, then Subscriptions, and click the formula under your active subscription. From there you can:

  • Update your card: view and update your payment details.
  • Update your address: change your shipping address.
  • Change your next order date: move an upcoming order.
  • Skip an order: see and skip upcoming orders.
  • Change the quantity: adjust how many units you receive.
  • Swap products: for example, move to the next stage when your little one is ready.
  • Add a product: add more products to your subscription.
  • View your purchase history: see all past orders.

When do my changes need to be made?

Please make all changes, including address changes, at least one week before your next shipment. For example, if your shipment date is the 30th, make your changes by the 23rd. After that, we can't guarantee your next order will reflect them.

Can you make the changes for me?

Yes, we're happy to help. Email hello@themilkybox.com or message us on live chat. Changing your subscription yourself in your account is always the fastest way, though, and it confirms the change right away.

Canceling Your Subscription ✋

How do I cancel my subscription?

Log in to your account and cancel your subscription there, at least one week before your next shipment. Can't log in? Email hello@themilkybox.com and we'll resend your account set-up email so you can add a password.

I asked your team to cancel. Is my subscription canceled?

Only once you've received a cancellation confirmation from us. Until then, your next order may still ship. That's why canceling in your account is the safest way: you see the confirmation right away.

Is there a fee for canceling?

No. We don't charge a fee for canceling a subscription or an order.

Orders, Cancellations and Returns 📦

Every subscription order follows the same rules as any other order:

  • Processing: 1 business day before your order is handed to the carrier.
  • Canceling a single order: message us on live chat within 1 hour of the order being placed. The daily cutoff is 9:59 pm PST (11:59 pm CST, 12:59 am EST), Sunday through Thursday; unshipped Friday orders can be canceled until Sunday at the same time.
  • Refunds: 3–5 business days to reach your payment method.
  • Returns: for the safety of every family we serve, we can't accept returns of food products, including formula.
  • Something wrong with your order? Contact us within 3 business days of delivery, with photos of the box, shipping label, formula and packing slip.

For full details, see our FAQ, Shipping Policy and Refund & Cancellation Policy.

Good to Know

All delivery time frames are estimates and start when tracking shows your parcel has left the warehouse. Business days are Monday to Friday, excluding public holidays in the delivery country and the EU. We don't control carriers or customs. If a carrier asks you to pay a duty, please let us know.

If a product is about to be restocked, your order may be slightly delayed. We'll email you if the delay is longer than 2 days.

All terms and policies may change at any time without notice.

Breast milk is best for babies. Please talk to your pediatrician before starting or switching formula.

Still have a question? Email hello@themilkybox.com or start a live chat, Monday to Friday, 8 am–5 pm CST.