Last updated: October 5, 2026

These terms explain how ordering from The Milky Box works. We've kept them as clear as we can. By placing an order or using our website, you agree to these terms and to the policies they mention.

The Milky Box (themilkybox.com) is operated by The Milky Box, based in the Netherlands. In these terms, "we", "us" and "our" mean The Milky Box, and "you" means the person using our website or placing an order.

• You must be at least 18 years old, or the age of majority where you live.
• We deliver to home addresses in North America (the United States and Canada), South America, Asia and Australia. We don't deliver to business addresses or P.O. Boxes.
• We don't sell or deliver any product to any country in the European Union. EU delivery addresses are disabled at checkout.
• Our products are for personal use. We may limit quantities per order, customer or household, and we may refuse or cancel orders that appear to be for resale or that we suspect are fraudulent.

We describe our products as accurately as we can, using information from the manufacturers. Manufacturers may change packaging, sizes, recipes or instructions without notifying us right away, so always follow the instructions on your packaging.

The information on our website is general information, not medical advice. Breast milk is best for babies. Please talk to your pediatrician before starting or switching formula.

• Prices are shown at checkout and may change at any time. The price at the moment you place your order is the price you pay.
• If a product is listed at a clearly wrong price because of an error, we'll contact you before shipping, and you can choose to continue at the correct price or cancel for a full refund.
• All orders are paid in full at checkout. Payments are processed securely by our payment providers.

After you order, you'll receive an order confirmation by email. Your order is accepted once we send that confirmation. If we can't fulfill your order, for example because a product is out of stock, we'll let you know and refund you in full.

• Subscribe & Save orders ship automatically at the interval you choose, and subscribers save 5% on every order.
• You can change, skip or cancel your subscription in your account at any time. Please make changes at least one week before your next shipment, because once an order has been created, it's packed and shipped.
• Your subscription is only canceled once you've received a cancellation confirmation. See our Subscription FAQ for details.

• Please allow 1 business day for processing. Delivery times are estimates.
• Formulas shipped from the EU: Standard shipping is always free (5–9 business days) and Express shipping is always $19.95 (3–5 business days).
• Sprout Organic® ships from Australia. Its shipping costs and delivery times are calculated at checkout.
• Responsibility for your parcel passes to you once it has been delivered to your address.
• You are the importer of your order. Any import duties, taxes or customs fees charged by your country are your responsibility.
• We're not responsible for delays caused by carriers, customs, weather, holidays or other events outside our control. See our Shipping Policy for reshipments, lost parcels and claims.