Last updated: October 5, 2026

We love hearing from the families we serve. These terms explain how we may use the reviews, photos, videos, audio, comments and ideas you share with us. The Milky Box (themilkybox.com) is operated by The Milky Box, based in the Netherlands.

These terms apply to anything you send or post to The Milky Box, whether we asked for it or not. This includes written reviews, star ratings, photos, videos, audio, contest entries, comments, suggestions and ideas, sent through our website, by email, on social media or otherwise (together, "submissions").

By sending us a submission, you give The Milky Box a free, worldwide, non-exclusive permission to use, copy, edit, translate, publish and share it in any format, including on our website, in emails, on social media and in our paid and organic marketing. We may shorten a review or correct obvious typos, but we won't change its meaning.

We're not required to keep submissions confidential, to pay for them, or to respond to them.

If your submission shows or features you or anyone else, such as your baby or other family members, you confirm that you have their permission, or are their parent or legal guardian, to share it with us and to let us use it as described here.

You can ask us to stop using a photo, video or audio clip of you or your family at any time by emailing hello@themilkybox.com. We'll stop using it in new materials and remove it from our website and social media accounts where we can. Content that has already been published or distributed may not be possible to recall entirely.

Our Privacy Policy explains how we handle your personal information.

We welcome all honest reviews, positive and negative. We don't remove or hide reviews because they are critical.

If we ever offer a reward for leaving a review, such as loyalty points or a discount, it will never depend on whether your review is positive, and we'll make clear that the review was rewarded.

Please share your own experience only. Reviews about a baby's health are always personal experience, not medical advice, and we may choose not to feature reviews that make medical claims.

When you send us a submission, you agree that:

• it is your own, genuine experience and you don't pretend to be someone else or use a false email address,
• it doesn't infringe anyone's copyright, trademark, privacy or other rights,
• it doesn't contain anything unlawful, abusive, defamatory, obscene or misleading, or any virus or harmful code,
• you are responsible for what you submit.

We may review, edit or remove submissions that break these terms or the law, or that are offensive, abusive, misleading, spam, or unrelated to our products or service. We're not responsible for submissions posted by customers or other third parties.